Support

Your account, the download and your first flight

The confirmation e-mail didn't come

Look in the spam folder first; it comes from [email protected]. Still nothing after a few minutes? Send a new link. The link works for a day.

The app won't sign me in

  • Choose Shared world on the sign-in screen: accounts made here live in the shared world.
  • Signing in waits until your e-mail is confirmed.
  • Five wrong passwords in a row lock the account for 15 minutes. Forgot it? Reset the password.

Windows says it protected my PC

While the alpha's builds aren't signed, Windows SmartScreen warns about an unknown publisher. Choose More info, then Run anyway. You can check the zip against the SHA-256 on the download page.

My first flight

The first steps go from the download to your first freelance gig: signing in, making your company, connecting SimBrief, and flying.

Ask on our Discord

Questions, bugs and ideas: the Charter Inc Discord, with the other alpha players. Bugs go in #bug-reports, one per post, with the app's version and its log.

Write to us

[email protected]. Tell us your account's e-mail (never your password), what you did, and what happened. For the app, the logs help: Open the logs folder is at the bottom right of its window.